Tojay Bet Privacy Policy

1 Introduction

Tojay bet ("we", "us", "the platform") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, who it may be shared with, and how long we keep it.

This policy applies to all interactions with tojay bet — including when you visit tojaybet.vu, create an account, make a deposit or withdrawal in PKR, place a bet, contact our support team, use the mobile app, or claim a promotion. By using any part of the platform, you acknowledge that you have read this policy and understand how your data is handled.

We take data privacy seriously, not because we have to, but because our players deserve to know exactly what happens with their information. If you have questions about anything in this policy, our support team is available 24/7 via live chat.

2 Data We Collect

We collect personal data in several ways — directly from you when you register or use the platform, automatically as you browse, and occasionally from third-party verification services. Here is a breakdown of what we collect and why:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. We only collect what is necessary for the platform to function and for us to meet our legal obligations.

3 How We Use Your Data

The data we collect is used for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect. The main uses are:

• Account Management: Creating and maintaining your tojay bet account, verifying your identity, and keeping your account secure.
• Processing Transactions: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards, and other supported payment methods.
• Platform Operation: Enabling you to place bets, play casino games and slot games, claim bonuses, and use all features of the platform.
• Customer Support: Responding to your queries, investigating complaints, and resolving disputes about bets, transactions, or account access.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as described in our Terms and Conditions.
• Legal Compliance: Fulfilling any legal obligations that apply to the operation of the platform, including identity verification and record-keeping requirements.
• Responsible Gaming: Monitoring for signs of problem gambling and enforcing self-exclusion or deposit limits set by players in account settings.
• Marketing Communications: Sending you promotions, offers related to cricket betting, PSL, T20 events, casino bonuses, and platform updates — but only if you have opted in. You can opt out at any time.
• Platform Improvement: Analysing aggregate, anonymised usage patterns to improve the platform, fix bugs, and develop new features.

4 Legal Basis for Processing

For each category of data we process, we rely on one or more of the following legal bases:

• Contract Performance: Processing that is necessary to provide you with the services you signed up for — for example, processing your PKR deposits and settling your bets.
• Legal Obligation: Processing required to comply with applicable laws — for example, identity verification and maintaining transaction records.
• Legitimate Interests: Processing for purposes such as fraud prevention, platform security, and improving our services — where these interests are not overridden by your data privacy rights.
• Consent: Processing based on your explicit consent — primarily for marketing communications. You can withdraw consent at any time through account settings without affecting any other aspect of your account.

If you want to know the specific legal basis for a particular type of processing, you can request this by contacting our support team.

5 Sharing Your Data

Tojay bet does not sell your personal data to any third party. We only share data in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: When you deposit or withdraw in PKR, your transaction details are shared with the relevant payment service — JazzCash, Easypaisa, Raast, your bank, or your card issuer — solely to process the transaction.
• Identity Verification Providers: To fulfil our KYC obligations, we may share identity documents with third-party verification services. These providers are contractually bound to handle your data securely and may not use it for any other purpose.
• Game and Platform Providers: Some casino games and slot games on the platform are provided by third-party game studios. Minimal technical data (such as session tokens) may be shared with these providers to operate the games. They do not receive your personal identity or payment information.
• Fraud Prevention Services: We use specialist tools to detect suspicious activity. These may involve sharing certain technical data points with fraud detection providers under strict data processing agreements.
• Legal Authorities: We will share data with law enforcement or regulatory bodies if required to do so by law, or to protect the rights, property, or safety of tojay bet and its players.

6 Payment Data & Financial Security

Given that all transactions on tojay bet are conducted in PKR using local payment methods, we want to be clear about how your financial data is handled.

• We do not store full card numbers on our servers. Card payments are processed via secure, encrypted payment gateways.
• JazzCash and Easypaisa mobile wallet numbers are stored in encrypted form and are only used for processing your deposits and withdrawals.
• Your complete deposit and withdrawal history is stored securely and is accessible to you at any time through your account transaction history.
• Tojay bet does not have access to your mobile wallet PIN, internet banking password, or card CVV at any point.
• If you believe any financial activity on your account is unauthorised, contact our support team immediately via live chat so we can investigate and freeze the account if necessary.

All financial data is retained for the minimum period required by our legal and operational obligations and is then securely deleted. See Section 8 for our full data retention policy.

7 Cookies & Tracking Technologies

Tojay bet uses cookies and similar technologies on the website and mobile app. Cookies are small files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These enable login sessions, keep your account secure, and allow the betting and cashier features to work. You cannot opt out of these.
• Functional Cookies: Remember your preferences such as language settings and display preferences so you do not have to reset them each visit.
• Analytics Cookies: Collect anonymised data on how players use the platform — which pages are visited most, how long sessions last, which features are used. This helps us improve the platform over time.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your usage patterns, if you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect how some features of the platform work. For mobile app users, cookie-equivalent tracking preferences can be managed in your device's app settings.

8 Data Retention

We keep your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are based on legal obligations and legitimate operational needs.

• Account and Identity Data: Retained for the duration of your account, plus a minimum of five years after account closure. This is to meet record-keeping obligations and to assist in any investigations or disputes that arise after closure.
• Transaction and Betting Records: Retained for a minimum of five years from the date of each transaction.
• Communications (Support Chats, Emails): Retained for up to three years from the date of the communication.
• Marketing Preferences and Consent Records: Retained for the period during which you are on our marketing list, plus three years after you opt out — to demonstrate that we respected your preferences.
• Technical Logs (IP addresses, session data): Retained for up to 12 months unless required for longer in connection with a specific investigation or legal matter.

When data is no longer needed and there is no legal reason to retain it, we delete or anonymise it securely. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for platform analytics purposes.

9 Your Data Rights

As a player on tojay bet, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or at the email address in Section 13.

10 Security Measures

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive personal data fields, including identity documents and financial account references.
• Access controls ensuring that only authorised staff with a legitimate business need can access personal data, subject to logging and audit.
• Regular security assessments to identify and address potential vulnerabilities in the platform.
• Two-factor authentication available for player accounts and mandatory for internal staff access to data systems.
• Incident response procedures — in the event of a data breach affecting your personal data, we will notify affected players and take immediate remediation steps.

While we work hard to protect your data, no system is completely immune to risk. You can help keep your account secure by using a strong, unique password and enabling biometric login on the tojay bet mobile app. Never share your password with anyone — including anyone claiming to be tojay bet support staff.

11 Children & Underage Access

Tojay bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by a person under 18, we will immediately close that account, void any associated transactions, and delete the personal data collected.

If you are a parent or guardian and believe your child has created an account on tojay bet, please contact our support team immediately via live chat so we can investigate and take appropriate action. We take underage access seriously and have age verification measures in place as part of our responsible gaming commitment.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through an in-platform notification before the updated policy takes effect.

The revised policy will always be available on this page with an updated effective date shown at the top. We encourage you to check this page periodically. Continuing to use the platform after a policy update has been notified constitutes your acceptance of the revised terms.

If you disagree with any changes to this policy, you should stop using the platform and contact support to request account closure. Your data will be handled in accordance with the version of the policy in effect at the time of collection until it is deleted or anonymised.

13 Contact & Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please get in touch with our team. We aim to respond to all privacy-related queries promptly and thoroughly.

• Live Chat: Available 24/7 inside the platform and mobile app — the fastest way to reach us for any privacy request.
• Email: [email protected] — for formal data rights requests or written queries. Please include your registered email address and account username so we can verify your identity before acting on the request.

For questions about responsible gaming, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page. For general platform queries, our FAQ page covers the most common questions from Pakistan players.