Player Wellbeing First

Responsible Gaming at Tojay Bet

Gambling should be fun — a way to enjoy cricket matches, PSL finals, or a quick slot session after work. When it stops being fun, that is the moment to pause. This page is here to help you understand your options, use the tools available to you, and keep your gaming in a healthy place.

18+
Minimum age to play on Tojay Bet — strictly enforced at registration
24/7
Support team availability — reach us any time for responsible gaming help
PKR
Set deposit limits in PKR to keep spending within your personal budget
30d+
Minimum self-exclusion period — up to permanent closure if needed

Gaming Should Always Be Entertainment

At tojay bet, we want every player in Pakistan to enjoy what the platform offers — whether that is following a live T20 match and placing a bet on the next wicket, spinning a few reels on your favourite slot game, or sitting at a live casino table after a long day. All of that is perfectly fine. The platform is built for entertainment, and the vast majority of players use it that way.

But we are also realistic. For a small number of players, gambling can shift from something enjoyable into something that causes stress, financial pressure, or problems at home. We are not here to judge that — we are here to help. Responsible gaming is not about stopping people from playing; it is about making sure that playing stays within a space that is genuinely comfortable for each individual.

That means having real tools in place — not just links buried in a footer. Tojay bet gives every player access to deposit limits, session reminders, cooling-off periods, and self-exclusion, all directly from account settings. No waiting, no phone calls needed. You decide what works for you, and we make it easy to set it up.

This page walks through everything: the practical tools available on the platform, how to recognise when gaming might be becoming a problem, what to do about it, and how our team can help at any point. Read through it at your own pace — and if anything raises a question, our support team is in live chat around the clock.

Our commitment: Tojay bet will never use responsible gaming language as a box-ticking exercise. The tools described on this page are real, active features. If any of them are not working as expected in your account, contact support immediately and we will fix it.
Remember: Gambling is for adults aged 18 and above only. If you are under 18, please leave the platform. If a family member may have accessed your account, contact support straight away.
Important: Never gamble with money earmarked for rent, food, bills, or family needs. Only ever play with money you can genuinely afford to lose without it affecting your day-to-day life.

Six Principles of Safe Play

These are the habits and mindsets that keep gaming enjoyable for the long run.

Set a PKR Budget Before You Start

Decide how much in PKR you are comfortable spending before you open the platform — not after. Treat it the same as a budget for a night out. Once that amount is used, the session is done, whether you won or lost.

Watch Your Session Length

It is easy to lose track of time during a live PSL match or a long slot session. Set a time reminder in your account settings so you get a prompt after a period you are comfortable with — 30 minutes, one hour, whatever suits you.

Never Chase Losses

One of the most common traps in gambling is trying to win back money you have already lost by placing bigger bets or playing longer. It almost always makes things worse. If you are down on a session, close the platform and come back another day.

Gambling Is Not an Income Source

Sports betting and casino games are entertainment — the odds always ensure the house has an edge over the long term. Treating gambling as a way to make money or pay bills puts you in a very risky position. Keep it recreational, always.

Do Not Play When Emotional

Gambling when you are stressed, upset, angry, or under pressure from other parts of life is a recipe for poor decisions and bigger losses. Wait until you are in a calm, clear headspace before logging in to place bets or play games.

Talk to Someone You Trust

If you feel like your gambling habits are affecting your relationships, your sleep, or your finances, talk to someone close to you before it escalates. Opening up is a sign of strength, not weakness — and it is often the first step toward sorting things out.

Your Responsible Gaming Tools

Every tojay bet account comes with these tools built in. Access them from your account settings at any time — no approval needed, no waiting period to activate.

Deposit Limits

Set a maximum PKR deposit amount on a daily, weekly, or monthly basis. Once you reach your limit, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period by design.

Session Time Reminders

Set a reminder that triggers after a specified amount of continuous play time — 30 minutes, 1 hour, 2 hours, or a custom duration. The reminder prompts you to review how long you have been playing and gives you the option to take a break or continue consciously.

Cooling-Off Period

Need a short break without committing to a full self-exclusion? Set a cooling-off period of 1 day, 3 days, 7 days, or 14 days. During this time your account is suspended — you cannot log in, deposit, or place bets — but your account remains active for when you return.

Self-Exclusion

If you need a longer or indefinite break, self-exclusion closes your account for a minimum of 30 days and up to a permanent closure. During self-exclusion, you will not receive any marketing communications and your account cannot be reopened before the period ends — even if you request it.

Loss Limits

Set a maximum PKR loss amount per day, week, or month. Once your net losses reach the threshold you set, the system automatically prevents further bets until the period resets. This is separate from your deposit limit and gives you an additional safety net.

Reality Check Notifications

Enable periodic reality check pop-ups that show you your session duration, total bets placed, and net result in PKR. These quick snapshots help you stay aware of where you stand without having to dig through your account history manually.

To access any of these tools, log in to your account and go to Account Settings → Responsible Gaming. All controls are available immediately. If you cannot find a setting or it is not working correctly, contact our support team via live chat and we will assist you straight away.

Signs That Something May Be Wrong

Most of these signs seem small at first. Catching them early makes them much easier to address. Be honest with yourself — no one else needs to know you checked this list.

Spending more than planned. You tell yourself you will deposit PKR 500 and end up depositing three or four times that in one session regularly.

Chasing losses constantly. After a losing session you feel compelled to play more to get back to even, rather than accepting the loss and stopping.

Gambling taking over your time. You find yourself skipping meals, sleep, or time with family because you are on the platform for extended periods.

Borrowing money to gamble. You are using borrowed money, credit, or funds set aside for household expenses to fund gambling sessions.

Hiding your gambling. You feel the need to hide how much you are playing or spending from your spouse, parents, or close friends.

Gambling to escape or cope. You find yourself turning to the platform when stressed, anxious, or down as a way to escape how you are feeling rather than for fun.

Irritability when not playing. You feel restless, irritable, or preoccupied with thoughts about gambling when you are not on the platform.

Promising yourself to stop — and not stopping. You have told yourself multiple times that you will cut down or quit, but find that you cannot follow through on that.

Financial stress from gambling. Your gambling is creating real financial pressure — late bills, reduced savings, or arguments with family about money.

If you recognised yourself in two or more of the above, it is worth taking action now rather than later. Start by setting a deposit limit in your account settings, or contact our support team via live chat to discuss your options in complete confidence.

Quick Self-Check — How Is Your Gaming?

Ask yourself these questions honestly. There are no right or wrong answers here — this is purely for your own awareness. If several of these resonate with you, it may be time to use some of the tools on this page or speak to someone.

1

Do you sometimes feel anxious or guilty after a gambling session, even when you had a good time overall?

2

Have you ever deposited more PKR than you originally planned in a single sitting?

3

Has gambling ever made you late on a bill or caused you to spend less on something important — food, transport, phone credit?

4

Do you think about upcoming bets or games during your normal day — at work, with family, or while trying to sleep?

5

Have you ever felt the urge to gamble more after winning, just to keep the feeling going?

6

Would you feel comfortable telling the people closest to you exactly how much time and money you spend on gambling each month?

7

Have you ever thought that gambling less — or stopping — would genuinely improve your life or your relationships?

How to Set Up Self-Exclusion

The process takes under two minutes. Here is exactly how to do it.

1
Log In to Your Account

Go to tojaybet.vu and log in as normal. If you are struggling to log in, contact support via live chat and they will guide you through the process directly.

2
Open Account Settings

Click on your profile icon in the top right corner and select Account Settings from the dropdown menu.

3
Go to Responsible Gaming

In account settings, find the Responsible Gaming tab. This is where all your limits, reminders, and exclusion options live.

4
Select Self-Exclusion

Choose your exclusion duration — 30 days, 60 days, 90 days, 6 months, 1 year, or permanent closure. Read the confirmation carefully before proceeding.

5
Confirm — It Takes Effect Immediately

Once confirmed, your account is locked immediately. You will receive a confirmation by email. Marketing communications stop at once. The exclusion cannot be reversed before the chosen period ends.

Protecting Other Members of Your Family

If you are concerned about a family member's gambling, here is what you can do on your end.

If you share a device with a family member and want to prevent access to tojay bet, most modern browsers and mobile devices have built-in parental control and content filtering options. Enabling these is the most effective step you can take on a shared device.

If you believe a family member has created an account on tojay bet and they are under 18, contact our support team immediately via live chat with as much detail as possible. We take underage access seriously and will investigate and close any such account promptly.

If your concern is about an adult family member whose gambling may be causing harm, the best thing you can do is have an honest conversation with them and encourage them to use the self-exclusion or deposit limit tools in their own account settings. Our support team can also speak with them directly if they reach out via live chat.

We understand these are sensitive situations. Our support staff are trained to handle responsible gaming conversations with care and without judgment. No one will be pressured into continuing to play.

Tojay bet will never contact a self-excluded player with promotional offers, bonus emails, or re-engagement messages during the exclusion period. If you receive any such communication after setting up self-exclusion, contact us immediately so we can investigate and correct it.

Responsible Gaming — Common Questions

Straight answers to the questions players ask us most often about staying in control.

Lowering your PKR deposit limit takes effect immediately — the moment you save the change in your account settings, the new lower limit is active. Raising your limit, however, requires a 24-hour cooling-off period before it comes into effect. This is intentional and designed to prevent impulsive decisions during a session.

No. Self-exclusion is a firm commitment. Once confirmed, your account cannot be reopened before the exclusion period ends — regardless of how you feel in the days or weeks after setting it up. This is by design. If you chose permanent exclusion, your account will not be reopened at all. This protects you from impulsive requests to return during a moment of temptation.

No. Your existing balance and any pending withdrawals are completely unaffected by deposit limit changes. A deposit limit only controls how much additional PKR you can add to your account in a given period. You can still use your current balance and process withdrawals normally.

Yes, completely. Any conversation you have with our support team about responsible gaming, self-exclusion, or problem gambling concerns is treated with full confidentiality. It is handled by trained support staff and is not shared with anyone outside the platform. Your privacy is protected as described in our Privacy Policy.

Any active bonus or promotion is forfeited when you set up self-exclusion. Your real-money balance — any amount you deposited that was not part of a bonus — will be returned to you via your preferred withdrawal method (JazzCash, Easypaisa, Raast, bank transfer, or card). Contact support via live chat once your exclusion is active to request your balance withdrawal.

First, check that notifications are enabled in your device or browser settings for tojaybet.vu. If you are using the mobile app, check that app notifications are permitted in your phone's settings. If everything looks correct on your device but the reminder still did not trigger, contact support via live chat with your account username and the time reminder setting you applied so we can investigate and resolve it.

Play Smart. Stay in Control.

Tojay bet is built for entertainment — cricket betting, live casino, slots, and more — all in PKR with the payment methods you already use. Enjoy it responsibly, and remember: we are here if you ever need to adjust how you play.